Refund policy
At PetHut, we want you and your pet to love every piece you bring into your home. Our goal is to deliver thoughtfully designed furniture that arrives safely and lives beautifully in your space.
Returns
Because our furniture is large, carefully packaged, and ships free on all orders, we do not accept returns for change of mind or fit.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include clear photos of the issue so our team can review your request and work with you to make it right.
How to Get Support
For any questions or concerns, reach out to us at support@pethut.us. We aim to respond as quickly as possible and are always happy to help.
Before You Order
If you’re unsure whether a product is right for your space or pet, we encourage you to review product dimensions carefully or contact us before placing your order—we’re glad to assist.